Refund policy
At Sawariya Gifts, every personalized product is specially created according to the customer's photos, names, messages, designs, and other customization details. Since these products are made specifically for each customer, we follow a special return and refund policy for personalized orders.
1. Customized Products
Personalized products are made-to-order and customized specifically for you. Therefore, we generally do not accept returns or cancellations after production has started due to a change of mind, personal preference, incorrect selection, or no longer wanting the product.
This includes products customized with:
- Customer photographs
- Names or initials
- Personal messages
- Dates
- Personalized designs
- Custom sizes or specifications
2. Damaged Product
If your order arrives damaged during transit, please contact us within 48 hours of delivery.
You must provide:
- Clear photographs of the damaged product
- Photographs of the outer packaging
- A short unboxing video, if available
- Your order number
After verification, we may provide a replacement or refund, depending on the situation.
3. Wrong or Defective Product
If you receive:
- A different product from what you ordered
- Incorrect personalization caused by our error
- A defective product
- Missing components
- A product significantly different from the description
please contact us within 48 hours of delivery with photographs/videos and your order details.
After verification, we will arrange an appropriate replacement, correction, or refund.
4. Customer-Provided Information
Customers are responsible for providing correct:
- Photos
- Names
- Dates
- Text
- Spelling
- Addresses
- Customization instructions
Once production has started, we may not be able to make changes to the submitted customization details.
Sawariya Gifts is not responsible for errors resulting from incorrect information provided by the customer.
5. Cancellation
Cancellation requests must be made before production begins.
Once a personalized order has entered production, cancellation may not be possible because materials and production resources may already have been used specifically for your order.
6. Refund Process
If a refund is approved, the refund will be processed to the original payment method wherever possible.
The refund amount and processing time will depend on the nature of the issue and the payment method used.
Where applicable, accepted refund requests will be processed within the applicable legal/payment-processing timelines. Government e-commerce guidance states that accepted refund requests should be paid within a maximum of 14 days.
7. Return Shipping
If the return/replacement is required because of an error attributable to Sawariya Gifts, such as a wrong, defective, or damaged product, we will provide appropriate assistance with the return/replacement process.
For issues caused by incorrect information or customization details provided by the customer, return/replacement may not be available.
8. Non-Personalized Products
If we sell any non-personalized products, their return/exchange eligibility will be specified separately on the respective product page or applicable policy.
9. How to Contact Us
For return, replacement, or refund requests, please contact us with:
Order Number:
Customer Name:
Registered Mobile Number:
Issue:
Photos/Videos of the Product:
Our team will review the request and respond after verification.
Email: prafulkamde81@gmail.com
Instagram: @sawariya_Gifts
Important Note
Because personalized products are created specifically for each customer, change-of-mind returns are generally not accepted once production has started. However, this does not affect your rights in cases where the product is defective, damaged, wrong, or materially different from what was ordered.